The inbox, the AI, the knowledge base and the reporting were built as one thing. That is why the AI knows your business, the analytics know why it handed over, and your knowledge base knows what to learn next.
Start freeThe product
A thread per customer, whichever app they arrived from. The AI answers what your knowledge base covers and steps aside the moment it does not.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
Everything in it
Each of these is a page of its own, and none of them is a separate bill — one subscription covers the lot. Which modules are switched on follows your plan: tickets and leads from Starter, workflows, broadcasts, store lookup and CSV export from Growth.
Website, Messenger, WhatsApp, Instagram, Telegram and emailUnread tracking shared across the whole teamInternal notes, private to your team
Learn moreAnswers from your knowledge, hands over when it isn't sureA separate agent per product or service, each with its own knowledgeYour own tone, greeting and handoff message
Learn morePaste, import or upload — and it learns from what it missedText, website URL, PDF, DOCX, TXT and Markdown sourcesRepeat questions merge, so the most common gaps rise to the top
Learn moreOne profile per customer, across every channelAutomatic contact creation from every channelName, email and phone captured from the conversation as it happens
Learn moreAssignment, roles, handoff rules and human agentsRound-robin or least-busy assignmentManual reassignment at any time
Learn moreIssues and buyers, captured from conversations automaticallyAutomatic triage when a conversation closesManual ticket or lead from any conversation, in one click
Learn moreWorkflows, auto-triage, tickets and leadsRound-robin or least-busy assignmentHandoff routed to the right team per agent
Learn moreVolume, resolution, handoff reasons, CSAT and AI costConversation volume by channel and by productFirst-response and resolution times
Learn moreWhatsApp templates, scheduling and opt-out handlingPer-recipient delivery and read statusAudience built from your own contacts and tags
Learn moreLive catalogue, real order status, and orders placed without leaving the conversationPrices and stock read live — nothing is copied into ReplyX, so nothing goes staleWorks on WhatsApp, Messenger, Instagram, Telegram, email and your website
Learn moreUnder the hood
Support data is the most sensitive thing a small business holds. It is treated that way.
Every workspace's data is separated by row-level security in PostgreSQL itself. A bug in application code cannot leak one customer's conversations to another.
Access tokens, API keys and gateway credentials are encrypted with AES-256-GCM. They are never displayed again after you save them.
Time-based codes from any authenticator app, with single-use backup codes, so one leaked password is not enough.
Team members get only the access their job needs, and every administrative action is written to an audit trail.
Channels
Connect a new channel and nothing else changes — same knowledge, same agent, same team, same reporting.
On your phone
Not a companion app with three of the features. The same threads, the same knowledge, the same handover — quiet until a conversation actually needs you.
How it works
The only real work is writing down what you already know.
Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.
One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.
The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.
Add your FAQ, connect one channel, and judge it on your real customers.
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