Sell in the chat
Two questions fill every BD shop's inbox: “this one সায়িজ আছে?” and “আমার অর্ডার কই?” — both have factual answers sitting in software nobody has time to open.
Messenger · Rima Akter
এই পাঞ্জাবিটা কি L সাইজে আছে?
Looked up in your catalogue
Cotton panjabi — Size L
7 in stockহ্যাঁ, L সাইজ আছে — ১,৪৫০ টাকা। অর্ডার করে দেব?
আমার অর্ডার কই?
Order #4790 · found by phone number
গতকাল কুরিয়ারে গেছে, আজ বা কাল পৌঁছে যাবে। ট্র্যাকিং: SA-88214.
Read-only. It answers from your store; it never edits it.
The problem
Your team alt-tabs between chat and the shop admin all day, retyping prices and order numbers. The customer waits, and half of them stop waiting.
Ask for a red three piece under 3,000 and the AI searches your live catalogue, then answers with the actual price, stock and link. It can only offer what your shop just returned — an invented product is not something it is told to avoid, it is something it has no way to produce.
Real status, items and courier tracking, read out only to someone whose phone or email matches the order. The AI relays the result; it never decides who is allowed to see what.
The customer chooses, the AI reads the full total back — items, delivery charge, address — and waits for a clear yes. Then the order lands in your shop with an order number, and a payment link if they are paying online. Changed their mind? It cancels, for a full day afterwards.
Shopify and WooCommerce work out of the box. Everything else — GetCommerce, a custom CMS, whatever your developer built — connects through one published contract: three read endpoints and an API key. Your platform builds it once and every shop on it can connect the same day.
Everything below is built and live today — not a roadmap.
It looks it up
Nothing is copied into ReplyX, which is why nothing goes stale. What it quotes is what your catalogue returned seconds ago.
Red three piece ache? 3000 er niche
AI Assistant
Ji ache — dutoi stock e:
Maroon Cotton Three Piece
৳2,450 · size M, L
Rust Linen Three Piece
৳2,890 · size L only
Amar order ta kothay? 01711…
AI Assistant
Order #4821 — shipped Tuesday, Sundarban courier, tracking SB-77213. Aj-kalke pouchhe jabe.
The order was read out because her number matched it. Your shop decides that, not the AI.
Two questions fill every shop's inbox, and both have factual answers sitting in software nobody has time to open. So the AI opens it — a live call to your catalogue for the first, a live call to your orders for the second.
Nothing is copied into ReplyX, which is why nothing goes stale. The price it quotes is the price your shop returned seconds ago, and a product that sold out this morning is not in the answer.
The order lookup is the same call your own staff would make, with one difference: it only reads back to someone whose phone or email matches the order. The AI relays the result. It never decides who is allowed to see what.
And it can take the order
Pricing and placing are two separate steps in the system, so an invented price is impossible rather than discouraged.
The total is read back in full — every line, the delivery charge, the payment method — and nothing happens until a clear yes. That wording is not the AI's to improvise: it is generated from the priced basket, because a paraphrased total is how a customer ends up agreeing to a price nobody quoted.
Pricing and placing are two separate steps in the system, not one. Every basket is priced against a live catalogue call and stored before it can be sent, so “the AI invented a price” and “the AI ordered without quoting” are impossible rather than discouraged — and every attempt, including the failures, leaves you a row to read.
You never hand us the payment. Your own gateway issues the link and the customer pays you directly. We have no card data and no gateway relationship — we pass the link on, and that is all.
AI Assistant
Confirm korchi:
1 × Maroon Cotton Three Piece (L) — ৳2,450
Delivery, Dhanmondi — ৳60
Total ৳2,510 · cash on delivery
Thik ache? “Ha” likhle order kore dibo.
ha
Placed in your shop
Order #4907 · ৳2,510 · COD
Recorded against this conversation. Cancellable for 24 hours.
What it cannot do
৳15,000
Order cap, until you change it
3
AI-placed orders per customer, per day
20
Maximum units on one line
30 min
Before a quote expires
Past any of these it stops and calls a person. Ordering is off until you switch it on.
Getting there
No migration, no consultant, no rebuild of how you work.
Integrations → pick Shopify, WooCommerce or Other platform, paste the credentials. ReplyX tests them before saving and tells you what it found.
Catalogue search and order tracking start immediately, on every channel you have connected. Nothing else to configure.
A separate switch, off by default, with a maximum order value you choose. Above it the AI hands to your team instead.
Before you ask
No, and not because it is asked nicely. Every line is priced from a catalogue call made seconds earlier, and every product id sent to your shop came back from your shop. Out of stock, no price, or not in the results means the order is refused before it reaches you.
A cap you set on order value (৳15,000 unless you change it), three AI-placed orders per customer per day, twenty units per line, and a quote that expires after thirty minutes. Past any of those it stops and calls a human.
Never. Your own gateway issues the payment link and the customer pays you directly. ReplyX has no card data and no gateway relationship — it passes the link on, nothing more.
Three endpoints that return JSON: what you support, what you sell, and where an order is. An afternoon's work, and there is a checker that tells them exactly what is wrong before they ever talk to us. Taking orders in chat is two more endpoints, whenever you want them.
In your shop. ReplyX calls you during the conversation and keeps no copy of your catalogue or your orders, which is also why a price change is live in the very next answer.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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