Channels

Wherever they message you

Every channel, one inbox. The same AI, the same knowledge and the same reporting on every one — connect a new channel and nothing else has to change.

Connect your first channel

Channel-agnostic by design

Adding a channel doesn't fragment anything

A customer who wrote on Messenger last month and WhatsApp today is one person with one history. Your knowledge, your AI agent, your team and your reporting are shared across all of them.

  • One contact record across every channel
  • The same knowledge base answers everywhere
  • Assignment, notes and tags work identically
  • Business hours and escalation rules apply to all
  • Reporting splits by channel when you want it to
  • Per-channel overrides when a channel needs different behaviour

Bring your own accounts

Your numbers and pages stay yours

ReplyX connects to the accounts you already own. Your WhatsApp Business number, your Facebook Page, your Instagram account — customers keep messaging the identity they recognise, and you can disconnect at any time.

Start with one channel

Most teams begin with website chat or Messenger, then add the rest once they trust it.

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