Channels

Wherever they message you

Every channel, one inbox. The same AI, the same knowledge and the same reporting on every one — connect a new channel and nothing else has to change.

Connect your first channel

Channel-agnostic by design

Adding a channel doesn't fragment anything

Your knowledge, your AI agent, your team, your tags and your reporting are shared across every channel. Connect a seventh next year and none of it is set up again.

  • Merge a customer's channels into one contact, in one click
  • The same knowledge base answers everywhere
  • Assignment, notes and tags work identically
  • Business hours and escalation rules apply to all
  • Reporting splits by channel when you want it to
  • Per-channel overrides when a channel needs different behaviour

Bring your own accounts

Your numbers and pages stay yours

ReplyX connects to accounts you already own. Customers keep messaging the identity they recognise, and nothing about your presence moves to us.

You own the account

Your Page, your WhatsApp Business number, your Instagram. We are granted access to answer on them, not handed the keys to them.

Disconnect whenever

Revoking takes one click here and one in Meta. Messages simply stop arriving; the conversations already in your inbox stay yours.

Nothing is rerouted

No number porting, no forwarding of your main line, no new handle for customers to learn.

Start with one channel

Most teams begin with website chat or Messenger, then add the rest once they trust it.

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