Broadcasts

Reach customers who already know you

Your contact list is the most valuable one you own, and the easiest to burn through.

Broadcasts - New campaign

Template

eid_offer_2026APPROVED

Eid Mubarak! 20% off everything until Friday. Reply STOP to opt out.

Audience

1,284

RANJTHSR

tagged buyer - 37 opted out and excluded

Send

Fri, 10:00

Asia/Dhaka

Schedule campaignDelivery tracked per recipient.

The problem

Sending the same message by hand to hundreds of people is a day's work, and one careless send gets your WhatsApp number restricted.

How ReplyX handles it

WhatsApp templates, end to end

Build a template with media, buttons and variables, submit it to Meta for approval and track its status without leaving ReplyX.

Opt-out honoured automatically

A customer who replies STOP is excluded from every future broadcast. Compliance is not a checkbox you have to remember.

Send now or schedule it

Queue a campaign for the right hour, and watch delivery status per recipient as it goes out.

What you get

Everything below is built and live today — not a roadmap.

  • Per-recipient delivery and read status
  • Audience built from your own contacts and tags
  • Cancel a running broadcast at any time

Before you can send

Meta reads it first. You watch that happen here

On WhatsApp you cannot write to a customer who has not written to you. Anything you start has to be approved — and that review is where most people give up.

Message templatesNew template

order_shipped

Utility · en_US

APPROVED

eid_offer_2026

Marketing · en_US

APPROVED

winter_sale_bn

Marketing · bn

PENDING

Submitted 2 hours ago

discount_blast

Utility · en_US

REJECTED

Promotional content submitted under Utility — resubmit as Marketing.

Built, submitted and tracked here. You never open Meta's console to find out what happened.

On WhatsApp you cannot simply write to a customer who has not written to you first. Anything you start has to be a template Meta has read and approved, and that review is where most people give up.

So the whole loop lives here: build it with your media, buttons and variables, submit it, and watch its status change. Approved, still pending, or refused — and when Meta refuses, the reason is on the row in words you can act on rather than a code you have to look up.

Templates are per language, so the Bangla version of a campaign is its own row with its own approval, and neither waits on the other.

After you send

Sent is not delivered, and delivered is not read

Three different numbers, plus the one rule that protects the list you spent years building.

A campaign is not finished when it is sent. Delivered and read are different numbers from sent, and the gap between them is the only honest measure of whether the thing worked.

You get all four per campaign and per recipient, live while it runs — and a running send can be stopped mid-flight. Messages already delivered cannot be recalled, but the rest are simply never sent.

The suppression is the part worth trusting. Opting out is a hard rule in the code that builds the audience, not a checkbox someone ticks before sending — so a customer who asked to be left alone cannot be reached by a careless campaign at eleven at night. That is what keeps the number you spent years building.

Eid offer — Dhaka customersCompleted

1,284

sent

1,251

delivered

903

read

33

failed

How a customer leaves the list

বন্ধ

You've been unsubscribed from promotional messages. Reply START anytime to resubscribe.

STOP, cancel, unsubscribe — or বন্ধ. However they say it, that contact is out of every future campaign from the next second, and nobody on your team has to remember to remove them.

Try it on your own questions

Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.

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