A shared mailbox is where accountability goes to die.
Forward your address
AI Assistant
This lands in the same inbox as every other channel, with the same notes, tags and saved replies.
Why this channel is worth automating
Nobody owns a shared inbox, so everybody assumes someone else replied. Threads fork, replies cross, and the oldest message is the one least likely to be answered.
Setting up
Point support@yourcompany at the address ReplyX gives you.
Each sender becomes a contact and each exchange a conversation, with history attached.
The same knowledge and the same handoff rules as chat.
What connecting looks like
Once it is connected, your knowledge base, agent, saved replies, tags and reporting all apply to it without being set up again.
Point your provider's inbound route at ReplyX. Mail is matched back by the To header, so one address is one channel.
Connecting a channel is the part that puts people off, so it is the part we spent the time on. There is no developer step here and nothing to host.
The moment it is connected, everything else already works. Your knowledge base, your AI agent, your saved replies, your tags, your workflows and your reporting all apply to this channel without being set up again for it.
Add another one next month and the same is true again. A channel is a door into one inbox, not a separate product to configure.
Everything else — the AI, your knowledge, assignment, tags and reporting — works exactly as it does on every other channel.
One inbox
Add a channel and nothing else changes. The same person keeps one history, whichever app they happen to open.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
Free to start, no card, and you can add the rest whenever you're ready.
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