Connect Messenger, WhatsApp, Instagram, Telegram, email and your website chat. ReplyX answers each one in about two seconds from your own prices and policies, in Bangla or English, and hands the thread to your team the moment it isn't sure.
Free plan · No card · Live on your Page this afternoon
আসসালামু আলাইকুম।
দাম কত? আর ঢাকার বাইরে ডেলিভারি চার্জ কত?
সুতি পাঞ্জাবি ১,৪৫০ টাকা। ঢাকার বাইরে ডেলিভারি ১২০ টাকা।
from your knowledge baseWherever they message you
Handed to your team when the AI isn't sure
First response
2s
11:04:07 asked · 11:04:09 answered
Every app, its own unread count
One list, in the order they arrived
Nusrat Jahan
Do you deliver to Chattogram?
Rima Akter
Order 4821 — can I change the size?
Tanvir Hasan
Invoice for last month, please
Sadia Rahman
Is this still in stock?
The idea
It is one screen holding every conversation your business is having, whichever app the customer chose to start it in. A message on WhatsApp, a direct message on Instagram, an email and a question typed into your website all arrive in the same list, in the order they came.
That matters because your customer does not know or care which app they used. They know they asked you something. An omnichannel inbox is what lets your answer arrive as though you had been watching every one of them.
After it lands
Answered from your own prices and policies, handed to a person when it should be, and left behind as a ticket, a lead or a gap in what the AI knows. The inbox is where it arrives, not where it stops.
They write from
It all lands here
Same thread, same history, whichever app it started in.
And becomes
Your prices, delivery charges and policies — never invented.
The moment it is unsure, with the whole thread already read.
Status and tracking pulled from your store, inside the chat.
Name, number and what they wanted, on the contact record.
What was asked, what it could not answer, what it cost.
See it happen
The same conversation, start to finish. Nothing here is a script — it is answering from what this shop wrote down, and stopping where that runs out.
AI Assistant
from Delivery & Returns
AI Assistant
from Delivery & Returns
Handed to a person
Your refund policy does not cover a late delivery — so it did not answer.
Sadia has it, with the whole thread.
The inbox
One thread per customer, no matter how many apps they used to reach you. The AI answers what it can, and the moment it cannot, a person takes over with everything already in front of them.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
This is the real handover: the AI answered the delivery question from the knowledge base, then met a refund the policy does not cover and stopped rather than inventing a rule.
Nusrat needs a person — the refund policy does not cover a late delivery.
Rupa's Closet
Nusrat Jahan
14mIt has been six days already…
Needs youRima Akter
2mDelivery charge koto?
AnsweredTanvir Hasan
31mOrder #4821 kothay ache?
AnsweredFarhana A.
1hInvoice for last month
AnsweredWebsite visitor
2hIs the black one in stock?
AnsweredSadia Rahman
3hBulk order er jonno discount ache?
AnsweredMehedi Hasan
5hThanks, peye gechi
ClosedOn your phone
The same inbox, on the phone already in your hand. Free, included in every plan, and quiet by design — it only notifies you about the conversations the AI has decided it should not answer alone.
Rings only when needed
Not every message. The ones a person has to take.
Take over in one tap
Reply as your business, then hand it back when it is settled.
Photos and voice notes
Send and receive both, on every channel that carries them.
The platform
Not a chatbot bolted onto an inbox — the inbox, the AI, the knowledge and the reporting built as one thing.
Whichever app the customer already had open, landing as one thread against one person.
From your prices, your policies and your live catalogue — never from a guess.
Only when it should. The rules for when, and who, are yours to set.
A ticket, a lead, a number you can act on — rather than a thread nobody reads again.
Built for
The same platform, set up for the way your business actually runs.
Selling on Facebook and Instagram
“Messages arrive faster than one person can answer, especially after a boosted post”
The repeat questions answer themselves
How it works for f-commerceOnline stores with a real catalogue
“Order status questions consume the team's whole day”
Order questions handled end to end
How it works for e-commerce & retailClinics, schools, agencies, ISPs
“Most enquiries are about hours, location, pricing and availability”
Routine questions never reach a person
How it works for service businessesSeveral products, one team
“One knowledge base means the AI answers about the wrong product”
A separate agent per product
How it works for multi-brand & agenciesHow it works
The only real work is writing down what you already know.
Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.
One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.
The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.
Delivery charge koto?
Dhaka-y 60 taka, baire 120.
answered without you
Pricing
A conversation is a 24-hour window with one customer, however many messages are inside it. A long back-and-forth costs the same as a single question.
৳0
100 AI conversations included
1 seat · 1 channel
৳2,500/mo
250 AI conversations included
2 seats · 2 channels
Most popular
৳5,000/mo
750 AI conversations included
5 seats · All channels
৳15,000/mo
2,500 AI conversations included
15 seats · All channels
One conversation, not one message
A rolling 24 hours with one customer. Forty messages inside it still count as one.
Then ৳1.50 each, from your wallet
The same rate on every plan. Your included conversations renew when the plan does.
It pauses. It never bills you by surprise
Wallet empty, the AI stops and your team carries on answering. There is no automatic overage.
Questions
It answers only from the knowledge you give it. When your knowledge base doesn't cover a question, it says so and hands the conversation to a person rather than guessing. You also set a confidence threshold — below it, the AI stays quiet even when it has an answer.
Yes, including Banglish and mixed sentences. Answers come back in the language the customer used. Your knowledge base can be written in either language.
The conversation goes to your team with the reason recorded, and the question is added to a list in your knowledge base. You write the answer once and the AI handles it from then on.
No. The website widget is one script tag, and every other channel is connected from a form. Uploading knowledge is copy and paste.
Yes, and it doesn't expire. No card is required to start. You get a set number of AI conversations each month; when they run out the AI pauses and your team carries on answering.
A conversation is a 24-hour window with one customer, no matter how many messages are exchanged inside it. A long back-and-forth costs the same as a single question.
Yes. You connect your own WhatsApp Business account, so the number your customers already know stays yours.
Only your team. Every workspace is isolated at the database level, not just in application code, and secrets you store are encrypted.
Free to start, no card, and you'll know within an afternoon whether it works for your business.
No card required · Free plan forever · Set up in minutes