Six channels · One inbox · One knowledge base
ReplyX answers on website chat, Messenger, WhatsApp, Instagram, Telegram and email — from knowledge you control. It handles what it knows, hands over what it doesn't, and tells you exactly what to teach it next.
Free plan doesn't expire · Set up in minutes · Bengali, Banglish and English
What is the delivery charge?
Order #4821 kothay ache?
Do you ship to Sylhet?
Thanks!
Rima Akter
Messenger
What is the delivery charge?
Inside Dhaka it's 60 taka, outside Dhaka 120 taka. Delivery takes 2–3 working days.
Answered from “Delivery & Returns” · 96% confidence
Answers on every channel you sell in
Why this one
They answer confidently and wrongly, and you find out from an angry customer days later.
No invented delivery charges or made-up return policies. If your knowledge base doesn't cover it, the AI says so and calls a person.
Every answer carries a confidence score. Below the threshold you choose, it hands over instead of guessing.
Every unanswered question lands in a list. Write the answer once and it never needs a human again.
How it works
The only real work is writing down what you already know.
Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.
One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.
The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.
The platform
Not a chatbot bolted onto an inbox — the inbox, the AI, the knowledge and the reporting built as one thing.
Website, Messenger, WhatsApp, Instagram, Telegram and email
Learn moreAnswers from your knowledge, hands over when it isn't sure
Learn morePaste, import or upload — and it learns from what it missed
Learn moreOne profile per customer, across every channel
Learn moreAssignment, roles, handoff rules and human agents
Learn moreIssues and buyers, captured from conversations automatically
Learn moreWorkflows, auto-triage, tickets and leads
Learn moreVolume, resolution, handoff reasons, CSAT and AI cost
Learn moreWhatsApp templates, scheduling and opt-out handling
Learn moreLive catalogue, real order status, and orders placed without leaving the conversation
Learn moreHanded to a human
38%
You could prevent
64%
Questions to answer
12
Analytics splits every handoff by cause, so you know which half is yours to fix.
The difference
When the AI can't answer, the conversation goes to your team — and the question goes into your knowledge base as a gap waiting to be filled. You write the answer once, in a text box, and it becomes knowledge the AI answers from immediately.
Week by week the list gets shorter and the AI handles more. That is the whole product in one sentence.
How the knowledge base worksDo you deliver to Sylhet?
asked 9×last today
Yes — we deliver to Sylhet. Outside Dhaka the charge is 120 taka and it takes 2–3 working days.
Can I pay in instalments?
asked 6×last today
Is there a warranty on this?
asked 4×last today
Sell in the chat
Connect your store and the AI stops guessing. It quotes real prices from your live catalogue, answers “where is my order?” with actual tracking, and — when you switch it on — places the order without the customer ever leaving the conversation.
Shopify and WooCommerce work out of the box. Any other platform — a local CMS, something your developer built — connects through one published contract.
How selling in the chat worksEvery figure here came from the shop, not the AI.
Built for
The same platform, set up for the way your business actually runs.
Pricing
A conversation is a 24-hour window with one customer, however many messages are inside it. A long back-and-forth costs the same as a single question.
৳0
50 AI conversations included
1 seat · 1 channel
৳2,500/mo
200 AI conversations included
2 seats · 2 channels
Most popular
৳5,000/mo
500 AI conversations included
5 seats · All channels
৳10,000/mo
1,500 AI conversations included
15 seats · All channels
Questions
It answers only from the knowledge you give it. When your knowledge base doesn't cover a question, it says so and hands the conversation to a person rather than guessing. You also set a confidence threshold — below it, the AI stays quiet even when it has an answer.
Yes, including Banglish and mixed sentences. Answers come back in the language the customer used. Your knowledge base can be written in either language.
The conversation goes to your team with the reason recorded, and the question is added to a list in your knowledge base. You write the answer once and the AI handles it from then on.
No. The website widget is one script tag, and every other channel is connected from a form. Uploading knowledge is copy and paste.
Yes, and it doesn't expire. No card is required to start. You get a set number of AI conversations each month; when they run out the AI pauses and your team carries on answering.
A conversation is a 24-hour window with one customer, no matter how many messages are exchanged inside it. A long back-and-forth costs the same as a single question.
Yes. You connect your own WhatsApp Business account, so the number your customers already know stays yours.
Only your team. Every workspace is isolated at the database level, not just in application code, and secrets you store are encrypted.
Free to start, no card, and you'll know within an afternoon whether it works for your business.
No card required · Free plan forever · Set up in minutes