Automation & routing
The repetitive part of support is not the answering. It is the sorting, tagging, assigning and chasing.
When
A conversation is handed to a human
And all of these are true
Then
No scripting. Rules run on every conversation that matches.
The problem
Conversations that needed follow-up get buried. A buyer who was ready to order gets forgotten because nobody wrote it down.
When a conversation matches your conditions, act: tag it, assign it, notify someone, or move it on. No scripting.
When a conversation ends, one cheap AI pass decides whether it was a support ticket, a sales lead, or neither — so nothing needs manual sorting.
Priority, status and assignee on tickets. Value, stage and follow-up on leads. Both linked back to the conversation they came from.
Everything below is built and live today — not a roadmap.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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