E-commerce & retail

Support that reads your store

Once you have hundreds of orders, 'where is my order?' becomes most of your support load.

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Sound familiar?

What this usually looks like

Order status questions consume the team's whole day

Support sits in one tool and the store sits in another

Customers want product advice before they buy, not after

Peak campaigns bring volume no fixed team size can absorb

What changes with ReplyX

Order questions handled end to end

Connect Shopify or WooCommerce and the AI looks up the real order — after checking the person asking is the person who placed it.

Recommendations from your actual catalogue

The AI suggests products you really stock, at the real price, with a link that works.

Volume that does not need headcount

A campaign day is an AI cost line, not an emergency hire.

Getting started

Three steps, one afternoon

01

Add what you know

Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.

02

Connect a channel

One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.

03

Watch it answer

The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.

See it on your own questions

Free to start, no card, and you can tell within an afternoon whether it works for your business.

No card required · Free plan forever · Set up in minutes