E-commerce & retail

Support that reads your store

Once you have hundreds of orders, 'where is my order?' becomes most of your support load.

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Connected store — Rupa’s Closet

Messenger · Rima Akter

এই পাঞ্জাবিটা কি L সাইজে আছে?

Looked up in your catalogue

Cotton panjabi — Size L

7 in stock

হ্যাঁ, L সাইজ আছে — ১,৪৫০ টাকা। অর্ডার করে দেব?

আমার অর্ডার কই?

Order #4790 · found by phone number

গতকাল কুরিয়ারে গেছে, আজ বা কাল পৌঁছে যাবে। ট্র্যাকিং: SA-88214.

Read-only. It answers from your store; it never edits it.

Sound familiar?

What this usually looks like

Order status questions consume the team's whole day

Support sits in one tool and the store sits in another

Customers want product advice before they buy, not after

Peak campaigns bring volume no fixed team size can absorb

What changes with ReplyX

Order questions handled end to end

Connect Shopify or WooCommerce and the AI looks up the real order — after checking the person asking is the person who placed it.

Recommendations from your actual catalogue

The AI suggests products you really stock, at the real price, with a link that works.

Volume that does not need headcount

A campaign day is an AI cost line, not an emergency hire.

What a morning looks like

Same product, a very different day

Not a feature list — the actual mix that arrives, and what happened to each of them before anyone opened the app.

An ordinary Tuesday morning

farhana@…

Where is order #4821?

Read from your store

Visitor

Do you have this in L?

Read from your catalogue

Kamal H.

Order ta cancel korte chai

Ticket raised

Nadia I.

Which one is better for winter?

Answered

wholesale@…

Bulk pricing for 200 units?

Lead captured

Most of a store's morning is two questions with factual answers sitting in software nobody has time to open. Those two stop reaching your team at all.

Getting started

Three steps, one afternoon

01

Add what you know

Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.

02

Connect a channel

One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.

03

Watch it answer

The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.

See it on your own questions

Free to start, no card, and you can tell within an afternoon whether it works for your business.

No card required · Free plan forever · Set up in minutes