Getting started
The four things that happen between creating an account and watching the AI answer a real customer.
About 15 minutes
ReplyX is three things wired together: channels where customers message you, a knowledge base the AI answers from, and a shared inbox where your team sees everything and takes over when the AI can't answer. Everything else — analytics, workflows, broadcasts, tickets — hangs off those three.
Sign up with your email. The free plan needs no card and includes enough AI conversations to evaluate properly.
Open Knowledge and add what customers actually ask about: prices, delivery areas and times, return rules, payment methods. Paste text, upload files, or import a page from your website. Thin knowledge is the number-one reason an AI hands off to humans — ten good answers beat a hundred vague ones.
Start with the website widget (one script tag, under a minute) or Telegram (paste a bot token). Messenger, Instagram, WhatsApp and email follow the same pattern with a little more setup — each has its own guide below.
Send yourself a message on the channel you connected. It appears in Inbox, the AI answers from your knowledge, and anything it can't answer flips the conversation to handoff with the reason attached.
Invite teammates from Settings → Team. Conversations can be assigned, tagged and noted; handoffs route to whoever is free. Nothing about the AI changes when people join — it keeps taking the first pass and your team takes the rest.
Everything above is a few clicks away — free to start, no card.
No card required · Free plan forever · Set up in minutes