What's new

Shipped, not planned

Everything on this page is live in the product today. We publish what we ship rather than what we intend to.

August 2026

On your phone, and harder to sign up to by mistake

  • NewReplyX for Android is on Google Play. The same inbox, the same knowledge, the same handover — and it stays quiet, notifying you only about conversations the AI decided it should not answer alone.
  • NewConnecting WhatsApp no longer means reading a Meta dashboard, and a shop can keep using WhatsApp on their own phone after connecting it.
  • NewSignup is behind a Turnstile check and the address is proved with a code rather than a link. Ninety-eight spam registrations in the days before it; none after.
  • ImprovedFacebook connect asks which pages you mean every time, repairs a channel that has gone stale instead of refusing it, and warns you when a new grant would knock your other pages offline. A reconnect no longer counts against your channel quota.
  • ImprovedThe whole portal moved onto one colour system, so the inbox, the admin console and the marketing site finally look like the same product.
  • ImprovedThe wallet warns before it empties instead of cutting a shop off mid-sentence, and what an AI conversation actually costs is now written down where a customer can audit it.
  • FixedThe AI no longer quotes plan limits an operator changed weeks ago, auto-close no longer empties the “Needs human” queue, and a read-only support session is now read-only on every route rather than only the ones scoped to a workspace.

July 2026

A knowledge base that teaches itself

  • NewQuestions the AI could not answer are collected in your knowledge base. Write the answer once and the AI handles it from then on — repeat asks merge so the most common gaps rise to the top.
  • NewHandoffs now record why the AI stopped — knowledge gap, low confidence, customer asked for a person, quota or outage — so a handoff rate is finally readable.
  • NewSemantic knowledge search. A customer who phrases a question differently from your knowledge base still gets an answer, including across Bengali and English.
  • ImprovedKeyword search, used when semantic search is unavailable, now ranks results by how much of the question they cover instead of returning whichever match came first.
  • FixedValidation errors on every form now explain what is wrong instead of showing a status code.

July 2026

Money, safety and the operator's view

  • NewTwo-factor authentication with authenticator apps and single-use backup codes.
  • NewTeam roles, so a colleague can help with support without holding the keys to billing and workspace deletion.
  • NewRefunds with a policy behind them, and a wallet that can no longer be reversed below zero.
  • NewRenewal reminders and a grace period, so a lapsed payment no longer looks like a broken product.
  • ImprovedReal AI cost is now recorded on every conversation, including those covered by a plan's free allowance.

July 2026

More channels, more automation

  • NewWhatsApp Business, Instagram DM, Telegram and email joined website chat and Messenger.
  • NewWhatsApp broadcasts with template building, media, buttons, scheduling and automatic STOP handling.
  • NewShopify and WooCommerce integrations: the AI looks up real order status and recommends products you actually stock.
  • NewWorkflows, tickets, leads and automatic triage of finished conversations.

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