July 2026
A knowledge base that teaches itself
- NewQuestions the AI could not answer are collected in your knowledge base. Write the answer once and the AI handles it from then on — repeat asks merge so the most common gaps rise to the top.
- NewHandoffs now record why the AI stopped — knowledge gap, low confidence, customer asked for a person, quota or outage — so a handoff rate is finally readable.
- NewSemantic knowledge search. A customer who phrases a question differently from your knowledge base still gets an answer, including across Bengali and English.
- ImprovedKeyword search, used when semantic search is unavailable, now ranks results by how much of the question they cover instead of returning whichever match came first.
- FixedValidation errors on every form now explain what is wrong instead of showing a status code.