Channels
Link your Page so DMs land in the shared inbox and the AI takes the first pass.
One click with Facebook login; 30–60 minutes manually
If Add Channel → Facebook Messenger shows a “Continue with Facebook” button, use it: log in, pick your Page from the list, done. Token, Page ID and webhook are all set up for you and you can skip everything below. The manual steps are the fallback — or for when you prefer your own Meta app.
At developers.facebook.com/apps click Create app. Meta now asks what you want the app to do rather than for an app type — choose the use case “Manage everything on your Page” and connect it to your Business portfolio.
Open the use case's permissions and Add pages_messaging (send and receive DMs), pages_manage_metadata (subscribe the webhook) and pages_read_engagement (read customer names so your inbox isn't full of “Visitor 1234”).
In the app dashboard find Messenger → Access Tokens, connect your Page and click Generate token. For production, a permanent system-user token is best — generated tokens can expire and silently stop your inbox.
The reliable route today is Meta Business Suite → Settings → Accounts → Pages — the Page ID shows under your page name. Don't confuse it with your Business portfolio ID; they are different numbers.
Add Channel → Facebook Messenger → the manual option → paste the Page ID and page access token → pick an AI agent → Connect.
In your Meta app → Messenger → Settings → Webhooks → Edit, paste the Callback URL below plus the Verify token ReplyX shows on the Add Channel screen, then click Verify and save. Under subscriptions, tick the messages field.
Callback URL
https://api.replyx.io/webhooks/metaFlip the app from Development to Live at the top of the dashboard — until then, only people with a role on the app can message it.
pages_messaging. Until approved, the bot only answers people with a role on the app or Page — fine for testing. Seeing “Visitor 1234” instead of names is the same gate: once Meta approves, ReplyX fills the missing names in automatically.Add live chat to your website
One script tag. No external account, no build step — the fastest channel to connect.
Connect a Telegram bot
Create a bot with BotFather, paste one token, done — ReplyX registers the webhook for you.
Turn a support address into a channel
Route support@yourcompany through ReplyX. Replies go out from your own address and keep the thread.
Connect Instagram DMs
Answer DMs from the professional account linked to your Facebook Page — same app, same webhook as Messenger.
Everything above is a few clicks away — free to start, no card.
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