WhatsApp Business
The number your customers already have saved should not depend on one person's phone being unlocked.
Bring your own number
AI Assistant
This lands in the same inbox as every other channel, with the same notes, tags and saved replies.
Why this channel is worth automating
WhatsApp is where the buying actually happens, and it is also where support is most personal. Running it from a handset means no history, no team, no reporting, and everything stopping when that person sleeps.
Setting up
Connect your WhatsApp Business account and phone number ID. The number stays yours.
Build a template with media and buttons, submit it to Meta and track approval without leaving ReplyX.
Conversations land in the inbox; campaigns go out to contacts who haven't opted out.
What connecting looks like
Once it is connected, your knowledge base, agent, saved replies, tags and reporting all apply to it without being set up again.
Sign-up runs inside ReplyX and the number stays yours. Free-form replies for 24 hours after a customer writes; approved templates after that.
Connecting a channel is the part that puts people off, so it is the part we spent the time on. There is no developer step here and nothing to host.
The moment it is connected, everything else already works. Your knowledge base, your AI agent, your saved replies, your tags, your workflows and your reporting all apply to this channel without being set up again for it.
Add another one next month and the same is true again. A channel is a door into one inbox, not a separate product to configure.
Everything else — the AI, your knowledge, assignment, tags and reporting — works exactly as it does on every other channel.
One inbox
Add a channel and nothing else changes. The same person keeps one history, whichever app they happen to open.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
Before you ask
Yes. You connect your own WhatsApp Business account, so customers keep messaging the number they know.
Messages you send more than 24 hours after the customer's last one are billed by Meta as templates. ReplyX shows you when that applies rather than spending quietly.
Free to start, no card, and you can add the rest whenever you're ready.
No card required · Free plan forever · Set up in minutes