Tickets & leads
A support inbox is a river. Anything that needed to outlive the conversation has to be lifted out of it.
Tickets
Wrong size delivered - order 4821
URGENTRefund not received after 5 days
HIGHAsking for an invoice copy
NORMALLeads
Wants 50 units for a corporate order
TK 45,000QUALIFIED
Asked about bulk pricing
TK 12,000CONTACTED
Ready to buy, waiting on delivery date
TK 3,200NEW
Filed automatically when a conversation ends. Nothing is sent to the customer.
The problem
A customer reports a problem you can't fix today, or asks a question that means they are ready to buy. Both scroll away by tomorrow, and nobody remembers to come back.
When a conversation ends, one cheap AI pass decides whether it left an unresolved problem, a buyer worth chasing, or neither.
Priority, status and an assignee, linked back to the conversation it came from — so context is one click away, not lost.
Estimated value, stage and a follow-up date, so the pipeline is a list of people to call rather than a feeling.
Everything below is built and live today — not a roadmap.
Getting there
No migration, no consultant, no rebuild of how you work.
One toggle on the agent. Choose whether it may open tickets, leads, or both.
When one goes quiet it closes, and the AI reads it once to decide what it left behind.
Your team starts the day on tickets and leads instead of scrolling for anything they might have missed.
Before you ask
No. Triage files a record for your team and sends nothing to the customer.
One short AI pass per finished conversation, and a conversation is only ever read once.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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