Tickets & leads
A support inbox is a river. Anything that needed to outlive the conversation has to be lifted out of it.
Tickets
Wrong size delivered - order 4821
URGENT
Refund not received after 5 days
HIGH
Asking for an invoice copy
NORMAL
Leads
Wants 50 units for a corporate order
TK 45,000QUALIFIED
Asked about bulk pricing
TK 12,000CONTACTED
Ready to buy, waiting on delivery date
TK 3,200NEW
Filed automatically when a conversation ends. Nothing is sent to the customer.
The problem
A customer reports a problem you can't fix today, or asks a question that means they are ready to buy. Both scroll away by tomorrow, and nobody remembers to come back.
When a conversation ends, one cheap AI pass decides whether it left an unresolved problem, a buyer worth chasing, or neither.
Priority, status and an assignee — and the conversation it came from read straight into the page, so the context is not one click away, it is already there.
Estimated value and stage, so the pipeline is a list of people to call rather than a feeling — and a reason recorded when one is lost.
Every status, priority, owner and value change is stamped with who did it and when, and your team's notes sit on the same timeline.
Everything below is built and live today — not a roadmap.
Open one
Every ticket and every lead has its own page — the conversation it came from, and a history that survives the person who wrote it.
A list tells you something exists. The person who has to act on it needs more than that — how it got here, what the customer actually said, and what their colleague already tried before going home.
So every ticket and every lead has its own page, with the conversation it came from read straight into it. No hunting back through the inbox for the thread, and no copying the customer's words into a summary that goes stale.
Underneath sits its history. Every status, priority, owner and value change is stamped with who did it and when, and your team's own notes land on the same timeline — because “moved to waiting” and “courier sent it to the wrong block” only mean something next to each other. The customer never sees any of it.
Wrong size delivered — order 4821
History
Raised· AI triage · Mon 09:14
Priority Normal → Urgent· Rima · Mon 09:31
Owner Unassigned → Rima· Rima · Mon 09:31
Courier confirmed it went to the wrong block. Reshipping today, told her Thursday.
Rima · Mon 11:02
Status In progress → Waiting on customer· Rima · Mon 11:03
Getting there
No migration, no consultant, no rebuild of how you work.
One toggle on the agent. Choose whether it may open tickets, leads, or both.
When one goes quiet it closes, and the AI reads it once to decide what it left behind.
Your team starts the day on tickets and leads instead of scrolling for anything they might have missed.
Before you ask
No. Triage files a record for your team and sends nothing to the customer.
One short AI pass per finished conversation, and a conversation is only ever read once.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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