Contacts & history
The second time someone writes to you, they should not have to explain themselves again.
The problem
A customer messages on Messenger in March and WhatsApp in June. To your team they are two strangers, and the second conversation starts from nothing — so the customer repeats their order number, their problem and their history to someone who should already know.
Messenger, WhatsApp, Instagram, Telegram, email and website chat all resolve to the same contact, with every past conversation attached.
Anything the team needs to remember — a preference, a complaint, a promise made — lives on the contact, not in someone's head.
Tag by interest, city, order size or anything else, then use those tags to find people later or to build a broadcast audience.
Everything below is built and live today — not a roadmap.
Getting there
No migration, no consultant, no rebuild of how you work.
Contacts build themselves the moment a customer writes in. There is no import step and no matching to configure.
Drop a note when a customer tells you something worth remembering — a delivery preference, a complaint, a discount you promised.
Tag as you go, then filter by tag for follow-up or a broadcast.
Before you ask
By the identity the channel gives us plus what the customer shares in conversation — an email or a phone number links profiles together. We never merge on a guess.
Yes. Your whole workspace, contacts included, exports as JSON at any time.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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