Great support, within reach of every business
World-class customer support has been a luxury of big companies with big teams. ReplyX puts the same instant, always-on, on-brand support in the hands of every commerce team — starting in Bangladesh and the markets like it.
The story
It started with an inbox that never slept
Every growing F-commerce and retail business hits the same wall: the inbox never sleeps. Customers ask the same questions — price, delivery, returns — across Messenger, Instagram and the website, at every hour. Hiring your way out is expensive; ignoring it costs sales.
ReplyX started with a simple idea: an AI that actually knows your business — your products, your policies, your prices — and answers like your best agent would, in your customer's language, at any hour. And when it isn't sure, it quietly brings a human in rather than guessing.
Today ReplyX unifies your channels, knowledge, team and analytics into one platform, with the security and multi-product structure that growing brands and agencies need.
What we believe
Three things we will not trade away
Answer, don't deflect
Support AI should give real, grounded answers — not dead-end bots. When it can't, it hands off gracefully to a human.
Trust by design
Customer conversations are sensitive. Tenant isolation, encryption and least-privilege access are built in, not bolted on.
Built for emerging markets
Local languages, local payments (bKash & more), and pricing that works for a solo seller as well as a growing brand.
Who builds it
ReplyX is made by Softifybd Limited
A software company in Dhaka. ReplyX is one of the things we build; Biznify, our ERP, is another. The same people answer the phone for both.
Registered as
Softifybd Limited
Office
Tower of Aakash, Level- 18, 54 Gulshan Avenue, Dhaka-1212, Bangladesh
Governed by
The laws of Bangladesh, in the courts of Dhaka, Bangladesh.
More about the company at softifybd.com.
Tell us how your inbox works today
Start free and judge it on your own customers, or write to us first — we would rather hear the awkward questions early.
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