Analytics
A dashboard that only says how busy you were is decoration. The useful question is what to do on Monday.
Handed to a human
38%
You could prevent
64%
Questions to answer
12
The problem
'The AI handed 70% of chats to a human' means nothing on its own. A customer asking for a person is the product working; an empty knowledge base is the product failing.
Handoffs are split by cause — knowledge gap, low confidence, customer asked for a person, quota, outage — and only some of those are yours to fix.
One number worth watching, instead of a rate that should never reach zero.
Real per-conversation cost, per channel and per product, so growth never comes with a surprise bill.
Everything below is built and live today — not a roadmap.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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