Refund Policy

This Refund Policy explains when and how you can get a refund for payments made to Softifybd Limited ("ReplyX"). It forms part of our Terms of Service. ReplyX has two kinds of charges — a recurring platform subscription and prepaid AI wallet top-ups — and each is treated differently below.

• 7-day satisfaction window (first purchase). If you are not satisfied with your first paid subscription, contact us within 7 days of that first charge and we will refund the platform fee for the current period.
• After that, subscriptions are non-refundable for the current period. You can cancel at any time; cancellation stops future renewals and you keep access until the end of the period you have already paid for.
• We do not provide pro-rated refunds for partial periods, unused allowances, or downgrades made mid-period, except where required by law.

The AI wallet is a prepaid balance used to pay for AI conversations beyond your plan's included allowance.

• Amounts already spent are non-refundable, because the corresponding AI service has been delivered.
• Unused balance may be refunded at our discretion if you request it within 30 days of the top-up and close your account, less any non-recoverable payment-gateway fees. Wallet balance does not expire while your account is active.
• Free conversations included with a plan, and promotional or granted credit, have no cash value and are not refundable.

The free plan is not charged, so there is nothing to refund. If you later subscribe to a paid plan, the subscription terms above apply from your first payment.

Approved refunds are issued to the original payment method through the same payment provider used for the purchase (for example SSLCommerz — including bKash and Nagad — or Stripe). Once approved, refunds are typically processed within 7–14 business days, though the time to appear on your statement depends on your bank or wallet provider.

If you were charged more than once for the same purchase, charged after a failed transaction, or believe an amount is incorrect, contact us with the payment details and we will investigate and correct genuine errors, including a full refund of any duplicate charge.

Please contact us before opening a dispute with your bank or card issuer — we can usually resolve issues faster directly. Accounts with unresolved chargebacks may be suspended pending review.

To request a refund, email support@replyx.io or use our contact page with your workspace name, the payment date and amount, and the reason for the request. We aim to respond within a few business days.

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase. Material changes will be posted here with a new effective date.