Service businesses

Answer the questions before the appointment

Service businesses lose more customers to a slow reply than to a bad price.

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AI agent — Settings

Confidence threshold

70

Below this, the AI hands over instead of answering.

Escalate immediately on

agenthumancomplaintmanagerspeak to someone

Business hours

Sun–Thu · 9:00 – 18:00 (Asia/Dhaka)

Outside these hours the AI tells customers when your team is back.

Sound familiar?

What this usually looks like

Most enquiries are about hours, location, pricing and availability

The team is busy serving customers, not watching an inbox

Genuinely important cases get buried under routine questions

What changes with ReplyX

Routine questions never reach a person

Hours, location, prices, what you offer — answered instantly, every time, in the customer's language.

The real ones reach you immediately

The AI hands over the moment a question needs judgement, and tells the customer when your team is back if you are closed.

Enquiries become a follow-up list

Every conversation that looked like a new customer is captured as a lead, with the context attached.

What a morning looks like

Same product, a very different day

Not a feature list — the actual mix that arrives, and what happened to each of them before anyone opened the app.

A morning of enquiries

Visitor

What does a full service cost?

Answered

Imran K.

Do you cover Uttara?

Answered

Shirin A.

Need it done before Eid — possible?

Lead captured

Visitor

Can someone call me today?

Needs you

office@…

Sending the site photos

Needs you

The questions that were always going to need you still reach you — with everything the customer already said attached, so the call starts halfway through.

Getting started

Three steps, one afternoon

01

Add what you know

Paste your FAQ, import your website or upload a document. This is the only real work, and it takes minutes.

02

Connect a channel

One script tag for your website, or connect Messenger, WhatsApp, Instagram, Telegram or email.

03

Watch it answer

The AI handles what it knows and hands the rest to you — with the reason attached, so you can teach it.

See it on your own questions

Free to start, no card, and you can tell within an afternoon whether it works for your business.

No card required · Free plan forever · Set up in minutes