Team & routing
The failure mode of a shared inbox is not too much work. It is two people answering the same customer while a third message waits.
The problem
Everyone can see everything, so everyone assumes someone else is handling it. The urgent message sits unanswered while two people write competing replies to the easy one.
When the AI hands over, it assigns — round-robin across the team, or to whoever currently has the fewest open conversations.
Each AI agent routes its handoffs to its own group of people, so the person who knows that product is the one who gets it.
Invite teammates with the access their role needs. Not everyone who answers messages should be able to change billing.
Everything below is built and live today — not a roadmap.
Getting there
No migration, no consultant, no rebuild of how you work.
Send an email invitation; they set their own password and land straight in the inbox.
Pick round-robin for fairness or least-busy for speed — per agent, so different products can work differently.
From then on, anything the AI passes over arrives with a name on it.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
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