Unified inbox
Your customers message you wherever it suits them. Your team should not have to keep six tabs open to answer.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
The problem
Most small teams run support out of a personal phone. Messages arrive on Messenger, WhatsApp and Instagram at once, two people reply to the same customer, and nobody can tell what was promised last week.
Messenger, WhatsApp, Instagram, Telegram, website chat and email land in the same inbox, with the same reply box. Spot the same customer on two of them and merging is one click.
Conversations can be assigned automatically — round-robin or to whoever is least busy — so every message has an owner.
Internal notes your customer never sees, saved replies for the questions you answer daily, and tags so you can find anything later.
Everything below is built and live today — not a roadmap.
Inside one thread
Two people answering the same customer is how a shared inbox fails. The thread holds the working-out, not just the conversation.
A shared inbox fails in the same way every time: two people answer the same customer, and what the first one found out never reaches the second. So the thread holds the working-out as well as the conversation.
Internal notes sit inline, in a colour that could not be mistaken for a reply, and never leave the building. Tags are how you find this again next month. The owner is on the header, so nobody has to ask whose it is. And the three buttons beside the name turn a conversation into a customer record, a ticket, or a lead without leaving it.
The lightning bolt is your saved replies — the answers you type five times a day, inserted in one click and still editable before they go.
It has been six days already. Can I just get a refund?
02:41 PM
Internal note · Rima
Courier says wrong block. Reshipping today — offer the delivery charge back, not the jacket.
Hi Nusrat, this is Sadia. I am refunding the delivery charge now and the jacket reaches you tomorrow.
02:44 PM
Only your team can see internal notes — never sent to the customer.
Once connected
Each platform keeps its own rules about what you may send and when. Those rules stop at the connection.
Rupa's Closet
Facebook Page · connected by sign-in
@rupascloset
Came with the same Facebook connection
+880 1711 ••• •••
Free-form for 24h, approved templates after
rupascloset.com
One script tag · visitors need no account
@rupascloset_bot
Bot token from @BotFather
help@rupascloset.com
Forward the address — replies thread back
All six land in the same inbox. Photos and voice notes travel both ways on every one of them.
Facebook and Instagram arrive together from one sign-in — no tokens to copy, no developer account. Telegram takes a bot token, the website widget one script tag, and email is a support address you forward.
Each platform keeps its own rules about what you may send and when. WhatsApp is free-form for twenty-four hours after a customer writes, and needs an approved template after that — which you build and submit here rather than in Meta's console.
Those rules stop at the connection. Past it the work is identical: one thread, one reply box, the same notes and tags and saved replies. Which platform a message came from is a small mark beside the name, not a different way of working.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
No card required · Free plan forever · Set up in minutes