Facebook Messenger
For most shops in Bangladesh, the Facebook Page inbox is the shop floor.
Connect your Page
AI Assistant
This lands in the same inbox as every other channel, with the same notes, tags and saved replies.
Why this channel is worth automating
A boosted post produces more messages in an evening than one person can answer in a day, and Messenger has no concept of who on your team is handling which conversation. Everything after the first few replies is guesswork.
Setting up
Authorise ReplyX from the Channels page. No app review needed for your own Page.
Choose which product's knowledge this Page answers from — or the shared company knowledge.
The AI answers what it knows and calls you for the rest, with the reason attached.
What connecting looks like
Once it is connected, your knowledge base, agent, saved replies, tags and reporting all apply to it without being set up again.
No tokens to paste and no developer account. Tick the Pages you want and they are live.
Connecting a channel is the part that puts people off, so it is the part we spent the time on. There is no developer step here and nothing to host.
The moment it is connected, everything else already works. Your knowledge base, your AI agent, your saved replies, your tags, your workflows and your reporting all apply to this channel without being set up again for it.
Add another one next month and the same is true again. A channel is a door into one inbox, not a separate product to configure.
Everything else — the AI, your knowledge, assignment, tags and reporting — works exactly as it does on every other channel.
One inbox
Add a channel and nothing else changes. The same person keeps one history, whichever app they happen to open.
Channels
whatsappmessengerinstagramwidgetDelivery charge koto?
Is the black one in stock?
It has been six days already…
Ami last week ekta jacket order korechilam. Ekhono ashe nai. Refund pete pari?
10:02 AMOrders to Dhaka usually arrive in 2–3 days, and outside Dhaka in 3–5. Yours was picked up on the 14th, so it is a day past that window — I am sorry.
10:02 AMTahole refund korte parbo?
10:03 AMNot confident — the refund policy does not cover a late delivery. Handing to a person.
Hi Nusrat, this is Sadia. I can see it is running late — I am refunding the delivery charge now and the jacket reaches you tomorrow.
10:11 AMContact
Nusrat Jahan
Chattogram · 4 orders
Everything the AI knew is on this panel, so the person taking over does not start from nothing.
Before you ask
Not to connect your own Page. Review only matters for features Meta gates, such as full profile names.
Free to start, no card, and you can add the rest whenever you're ready.
No card required · Free plan forever · Set up in minutes