Knowledge base

Knowledge that teaches itself

Every support team already knows the answers. The work is getting them written down, and keeping them current.

Knowledge base — Questions the AI couldn't answer
Needs an answer3AnsweredIgnored

Do you deliver to Sylhet?

asked 9×last today

Yes — we deliver to Sylhet. Outside Dhaka the charge is 120 taka and it takes 2–3 working days.

Save to knowledge baseThe AI will answer this itself from now on.

Can I pay in instalments?

asked 6×last today

Write the answer

Is there a warranty on this?

asked 4×last today

Write the answer

The problem

You write an FAQ once, it goes stale, and nobody notices which questions the AI keeps failing on — until a customer complains.

How ReplyX handles it

Start from what you already have

Paste your FAQ, import a page from your website, or upload a PDF, Word file or text document. It is readable knowledge in seconds.

Finds meaning, not just words

A customer who asks 'how much to send it?' still reaches your 'delivery charge' policy. Matching on wording alone misses most real questions.

It tells you what it could not answer

Every question the AI failed on lands in a list, most-asked first. Write the answer once and it becomes knowledge — the next customer is answered automatically.

Separate knowledge per product

Sell more than one thing? Each product gets its own knowledge base, plus company-wide policies every agent shares.

What you get

Everything below is built and live today — not a roadmap.

  • Text, website URL, PDF, DOCX, TXT and Markdown sources
  • Repeat questions merge, so the most common gaps rise to the top
  • A question asked again after being answered re-opens itself
  • Answers are stored as ordinary, editable knowledge — nothing hidden
  • See exactly which source produced an answer

Try it on your own questions

Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.

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