Knowledge base
Every support team already knows the answers. The work is getting them written down, and keeping them current.
Write it
Type a question and its answer
Point at a page
It re-reads on a schedule
Upload a file
PDF, Word or a spreadsheet
Sources
44 chunks indexed
Delivery & Returns
Written in the console
rupascloset.com/faq
Re-read weekly
Size-guide-2026.pdf
1.2 MB · uploaded today
Payment & bKash
Written in the console
Old-catalogue-scan.pdf
Scanned images, no text layer
The problem
You write an FAQ once, it goes stale, and nobody notices which questions the AI keeps failing on — until a customer complains.
Paste your FAQ, import a page from your website, or upload a PDF, Word file or text document. It is readable knowledge in seconds.
A customer who asks 'how much to send it?' still reaches your 'delivery charge' policy. Matching on wording alone misses most real questions.
Every question the AI failed on lands in a list, most-asked first. Write the answer once and it becomes knowledge — the next customer is answered automatically.
Sell more than one thing? Each product gets its own knowledge base, plus company-wide policies every agent shares.
Everything below is built and live today — not a roadmap.
What happens to a document
Four steps, none of which you run. This is what the ingest worker does the moment a source is added.
A twenty-page PDF is not one fact. It is split at its own headings so a passage stays about one thing — a delivery charge, a return window, a size.
Not by the words in it. “Koto taka delivery” and “what is the shipping fee” land in the same place, which is why a customer does not have to use your wording.
When someone asks, the closest passages are retrieved and handed to the model as the only material it may answer from.
If nothing in your knowledge covers the question, it does not improvise. The conversation goes to a person and the question goes on the list below.
What it does not know yet
A knowledge base is never finished. This is the part that tells you what is missing, in the order it costs you.
Every question the AI could not answer is kept, with how many people asked it and when it was last asked. Repeats merge, so the thing asked nine times sits at the top rather than being lost among the ones asked once.
Write the answer once and it becomes a source like any other — indexed the same minute, answered by the AI from then on. This is the only maintenance the knowledge base asks of you, and it is driven by what your customers actually asked rather than by what you guessed they would.
Do you deliver to Sylhet?
asked 9×last today
Yes — we deliver to Sylhet. Outside Dhaka the charge is 120 taka and it takes 2–3 working days.
Can I pay in instalments?
asked 6×last today
Is there a warranty on this?
asked 4×last today
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
No card required · Free plan forever · Set up in minutes