AI agent
The dangerous thing is not an AI that cannot answer. It is one that answers confidently and wrongly.
Confidence threshold
Below this, the AI hands over instead of answering.
Escalate immediately on
Business hours
Sun–Thu · 9:00 – 18:00 (Asia/Dhaka)
Outside these hours the AI tells customers when your team is back.
The problem
A generic chatbot invents delivery charges and return policies. One wrong answer costs you a customer and a refund, and you find out days later.
The AI answers from what you wrote down. If your knowledge base doesn't cover it, it says so and calls a human instead of guessing.
Every answer carries a confidence score. Below your threshold, the conversation goes to a person — you decide how cautious it is.
List the phrases that mean 'get me a human'. When a customer uses one, the AI hands over immediately without trying to answer.
Set your hours and the AI tells customers when your team will actually be back, instead of leaving them waiting on a reply that comes tomorrow.
Everything below is built and live today — not a roadmap.
Add your FAQ, connect one channel, and see how much the AI handles before you pay anything.
No card required · Free plan forever · Set up in minutes